• Different kind of Guideline and preparation related to the division.
  • Managing the Interconnection related issues.
  • No objection Certificate for Import, Manufacture and non Radio-Equipment.
  • Communication with other operators for submission of their Reports, Auditing of their Procedures and Systems, Inspection of their Books, Records and Submission of their Annual Plan and Capital Equipment.
  • Co-ordinate with ITU –T and APT.

International Gateway (IGW):

“International Gateway (IGW)” refers to switching system through which international voice traffics is sent and received. At present there are total 29 IGW operators including BTCL and all IGW operators have launched their commercial operations.

Interconnection Exchange (ICX)

"Interconnection Exchange (ICX)" refers to switching system which provides interconnection among telecommunication networks of operators and allows monitoring, lawful interception (LI) facilities and roaming number portability.BTRC has awarded 23 new ICX licenses and all are in operation. As per ICX operator's reccomendation BTRC has given permission to build up two common Point of Interconnection (POI) for all ICXs.

International Internet Gateway (IIG)

“International Internet Gateway (IIG)” refers to switching systems through which international data traffic is sent and received. It allows non-business computer-based voice traffic (messenger etc.).BTRC has issued 37 licenses including the old 2 operators. IIG operators are taking connectivity from BSCCL and new ITC service providers as alternative route of each other.

 As per BTRC’s direction all operational IIGs have established their monitoring terminal at E&O Division. Concerned officials of this department are involved to monitor these terminals regularly.

National Telecommunication Transmission Network (NTTN)

BTRC awarded NTTN (National Telecommunication Transmission Network) licenses to Fiber@Home and Summit Communication Limited. BTCL has a large transmission network also. Beside this Govt. has also taken initiatives to extend data connectivity all over the Govt. offices, primary & high schools and colleges by PGCB’s additional one pair of Fiber and issued a NSP (National Service Provider) license to PGCB.

Broad Band Wireless Access (BWA)

BTRC awarded two Broadband Wireless Access (BWA) licenses to Banglalion Communication Ltd (BCL) and Augere Wireless Broadband Bangladesh Ltd (AWBBL). AWBBL and BCL have their network presence at all Divisional Headquarters with 2 ANS gateways located at Dhaka and Chittagong.

Call Centre

Call Centre is one of the most promising sectors in Bangladesh. To address the need for promoting ‘Call Centres’ in Bangladesh for generating employment and earning foreign currency, BTRC started issuing licenses to Call Centres in April 2007.

Total Call Centre License
Call Cantre203
Hosted Call Centre(HCC)41
Hosted Call Centre Service Provider (HCCSP)36
International Call Centre2


Operational Call Centre

International Connectivity

BTRC has issued 06 (six) International Terrestrial Cable Licenses on 05 January 2012 apart from the country’s one and only Submarine Cable. All of these 6 International Terrestrial Cable operators are operating by getting connected with the globe through Indian cable landing station. Competition has been introduced in the bandwidth price of the country by the commencement of International Terrestrial Cables. As per BTRC’s direction all operational ITC Operators have established their monitoring terminal at E&O Division. Concerned officials of this department are involved to monitor these terminals regularly.

Internet Service Provider (ISP)

The role of ISPs has been instrumental in providing the latest technology services to meet the ever growing demands of clients. ISPs are playing a pivotal role in providing digital communications, spreading ICT education and increasing internet penetration in Bangladesh. Currently, ISPs are providing services to around 2.5 million internet users across the country.

Infrastructure Sharing

BTRC has been encouraging the telecommunication service providers to create a framework for better cooperation in infrastructure sharing by reducing land use as well as optimizing the use of existing infrastructure and facilities. In accordance with the BTRC’s Infrastructure Sharing Guideline, mobile operators are executing passive infrastructure sharing agreements with each other with the scope of sharing, whenever feasible, tower, space, room and generator.

Cyber Cafe

BTRC has been awarding Call Center with Cyber Cafe license since 2009. To prevent the users to get involved with illegal VoIP activities and to bar the use of offensive/illegal content through the Cyber café, their activities are constantly monitored. So far, 198 entities have been awarded with Cyber Cafe license.


BTRC approves the use of IP-PABX system in the light of a specific directive imposing certain conditions for non-commercial intra office communication within the country. Under these circumstances, many government and private organizations are using this technology currently. 


BTRC is directly involved with the introduction of new telecom technologies and their transformation into reasonably priced services suited to modern day customers’ needs. Internet Protocol Telephony, commonly known as IP Telephony is the most affordable technology of transmitting voice calls through internet in the form of data packets. BTRC has already issued 37 IP Telephony licenses (IPTSP).

No Objection Certificate (NOC)

Engineering and Operations division issues NOC to import the non-wireless telecommunication equipment to licensed telecom operators and other entities. This is done in accordance with the respective licensing guidelines and related directives to ensure maintenance of standards for telecommunication equipment.

Video Conferencing

The Commission has issued a directive on video conferencing for both domestic and international use along with the tariff structure. Video conference is getting popular day by day mostly among the corporate entities, educational institutions and both government organizations and NGOs. 

Short Code Allocation

The E&O division allocates short codes to operators/organizations for offering special/value added services. Short codes are special telephone numbers, significantly shorter than full telephone numbers that can be used to address SMS, MMS messages or dial up service from mobile phones or fixed phones. Short codes are designed to be easier to read and to remember than normal telephone numbers. Like telephone numbers, short codes are unique to each operator at the technological level. Short codes are widely used for value-added services. As per Numbering Plan, level ‘1’ is used for accessing special/value added services like emergency services, supplementary services, enquiry and operator-assisted services etc. Some codes are also defined for intra operator network. BTRC is working on Intra Network Service Short code procedure.

  • Short Code Allocation Procedure(link)
  • Short Code Application Form (link)

The following organization are using Short Code:

Short Code in Use
SL. No.Operator/OrganizationShort CodeActivities
1Bangladesh Police100Police
2Rapid Action Battalion Forces(RAB)101RAB
3Fire Service & civil Defense Directorate102Emergency Fire Service
4Ambulance Service103Emergency Ambulance Service
5Teletalk Bangladesh Ltd.555For International Roaming Subscriber 
6LAB AID Ltd.10606Emergency Medical Service
7Ad-din Hospital10610Emergency Medical Service
8United Hospital10666Emergency Medical Service
9STS Holdings Ltd.(Apollo Hospital)10678Emergency Medical Service
10Ministry of Women and Children affairs, Violence againest Women10921Help Line Service
12Teletalk Bangladesh Ltd.2233Voice Portal Service 
132580Teletalk Voice Portal
14PBTL(Citycell)2021Ekushey TV News Service
155959Channel One News Service 
162008Focus Bangla News Service 
17Grameen Phone(GP)8920ABC Radio (Received Listeners
Request, Song Dedication, Opinions Quizzes
18BBC Wrold Service Trust 3000English Learning Service
19বাংলাদেশ শিশু অধিকার ফোরাম (BSAF)1098child help line
20Times ASL Call Centre Ltd.13602Flight Information Service
21NOVO Air Limited 13603Flight Information Service
22Bangladesh Parjatan Corporation13803Travel Related Service
23Bank Asia Limited16205Call Center, SMS banking,
Mobile banking Service
24Southeast Bank Limited16206Banking Service
25AB Bank Limited16207Banking Service
26Rahimaafroz Ltd.16213Customer Care Service
27Multisourcing Limited. 16215News Service
28Dutch Bangla Bank Limted16216Banking Service
29Prime Bank Limited 16218Banking Service
30Mutual Trust Bank Limited16219Banking Service
31Ministry of Religious Affairs16220Hajj Information Service
32BRAC Bank Ltd.16221Customer Care Service
33Mercantile bank Ltd.16225Mobile Money Electronic Remittance
& Customer Care Service
34D net16227Health Information Service
35Eastren Bank Ltd 16230Mobile Bank’s Customer Service
36Independent Television Ltd.16232e-service (e-news)
37Standard Chartered Bank16233Bank’s Customer Service
38Bangladesh Bank16236Customer Care Service
39Hg Aviation Ltd16238Customer Care
40Maasranga Communications Ltd.16239e-service 
41HSBC16240Customer Care Service
42Somoy Media Ltd.16242e-service (e-news)
43EXIM Bank16246Customer Care Service
44bKash Ltd.16247Mobile Financial Service
45Mobile Multimedia 16251e-Information Service
46Navana Real State Ltd.16254Customer Care Service
47IFIC Bank Ltd.16255Customer Care Service
48Synesis IT Ltd.16256Help Line Service
49Mir Technologies Ltd.16258M-Ticketing
50Islami Bank Bangladesh Ltd.16259Banking Service
51VU Mobile Ltd.16264e-entertainment service
52United Commercial Bank Ltd.16268Banking Service
53ONE Bank Ltd.16269Banking Service
54Bangladesh Commercial Bank Ltd.16270Banking Service
55SB Tel Enterprises Ltd.16272Customer Care Service
56Runner System Technology16273Customer Care Service
57B2M Technologies Ltd.16278Customer Care Service
58Shah Cement Industries Ltd.16281Customer Care Service
59Bangladesh Post Office 16282e-pay service 
60Swansoft Limited16287Customer Care Service
61Augrere Wireless broadband bangladesh ltd.16296Customer Care Service
62Nitol Motors Ltd.16307Customer Care Service
63Pedrollo nk Ltd.16308Customer Care Service
64Tech2moro Limited16309e-service (Games & Entertainment)
65IT Consultants ltd.16310General Banking Information Service
66Guardian IT ltd.16312e-marketing
67Banglalion Communication Ltd.16313Customer Care Service
68Lanka Bangla Finance ltd.16325Customer Care Service


Contact Person of Short Code Allocation

For any query about Short Code Allocation related issue please feel free to contact with us as below:

Md. Ashfaque Ahmed

Assistant Director

Engineering & Operations Division
Email:  ashfaque@btrc.gov.bd,

Mobile Phone:  +8801552202863

Bangladesh Telecommunication Regulatory Commission (BTRC), IEB Bhaban (5, 6 & 7th floor), Ramna, Dhaka-1000, Bangladesh.